Customer Support Centre

Contact Us

AU: 1800 313 554

NZ: 0800 489 489

Phone between 9:00am - 5:00pm AEST Monday to Friday, Chat between 9:30am -9:00pm AEST Monday to Sunday

There may be a delay with answering your query at the moment and we thank you for your patience , we are experiencing a backlog of queries due to major delay's within the postal network, please allow 1-3 days for us to respond to you

Please note our delivery partners, Australia Post have advised to expect some delays due to COVID-19 travel restrictions and high demand across all online retailers. You can find out more on https://auspost.com.au/about-us/news-media/important-updates#furtherImpacts

When you receive your order confirmation email, please copy your tracking number provided and paste to the Australia Post website - https://auspost.com.au/mypost/track/#/search

Outside the above hours we recommend that you fill in the form on this page and we will get back to you as soon as we can

If you are contacting us about not receiving an order confirmation, we kindly ask you to check your junk/spam folders first.

For information on estimated delivery times, times to process returns and other common questions, please refer to au.pandora.net/en/faq or nz.pandora.net/en/faq